Thanks for the suggestion. I’ve read that in some cases people’s account have been suspended due to an excessive number of support tickets! Whether or not that’s true, I don’t know.

I do know and I completely agree that you should only raise one issue in any one ticket. I’ve raised multiple issues per ticket in the past, but support had a tendency to answer one query and then closing the ticket without addressing the remaining issues.

I’ve actually very few domains that I want to keep left in RF’s hands so the number of issues I have with them are dwindling.

I believe the term is ‘cutting my loses’!

I fought my way out of the registerfly nightmare (about 100 domains that I had there over five years of use) for almost two months. Keep submitting tickets. Generally tickets should address individual issues or at least a single category of issue.

I.e. – locked domains
failed renewals
incorrect status codes
overbilling issue

to name just a few registerfly nightmares should each go into separate tickets. Don’t complain about being double charged for a failed renewal in a ticket about trying to get the renewal to succeed. Billing won’t do anything about it, nor will tech support. They will both ignore you.

One thing at a time.

Where you want to go is DynaDot.com. Very fast website and helpful customer service.

More on the Registerfly.com meltdown including enom misdeeds.

I’ve not even tried to confirm the transfers on some of them so it looks like that part of the process is being skipped. At least, it was in my case…

Well, unless someone pulls their finger out quickly I stand to lose some domains I’d rather keep.

I just hope I’m not jumping out of RegisterFrying pan and into NameCheap’s fire. At least they’re still eNom resellers so there’s an escape route there should something similar happen.

Just who are the trustworthy domain registrars? eNom? They have their share of horror stories too, but I get the feeling they’re more stable than RegisterVolcano.

Leif, I’m seeing the same inpenetrable lock preventing some of my domains from being transferred away too. Seems we’re not the only ones. Good luck!

I’m not even receiving those because Registerfly has set the status of all of my domains to appear locked to other Registrars. This despite showing my domains as unlocked in the Registerfly control panel. Just to be clear, I have no billing disputes with Registerfly and they have no reason to set that status as far as I know, except for to prevent transfers away. (Question: why do they care if I transfer the domains away, you’d think they’d want to willingly let customers go rather than get even more pissed off at them)

Here is the listed status for all of my domains:
clientTransferProhibited
clientUpdateProhibited

Good stuff.

Further to that, the AUTH code listed in Registerfly’s control panel for several of my domains is incorrect.

Best of luck all ye hapless Registerfly customers, and wish me some too.

—–

Here is the body of one of my recent tickets:

You should be apprised that I will be submitting an official complaint to ICANN if my upcoming domain transfers are not handled properly as per the terms of the ICANN Policy on Transfer of Registrations between Registrars:
http://www.icann.org/transfers/policy-12jul04.htm

According to these policies you are obligated to provide “a readily accessible and reasonable means for the Registered Name Holder to remove the lock status”.

I have had numerous problems with Registerfly in the past and I am simply trying to move my service elsewhere – I would appreciate it if you could handle this in a professional manner.

Thanks in advance for your time.